Delivery & returns

 

Delivery 

Susy cyclewear will offer the accepted Orders to the postal service as quickly as possible, but no later than within seven days after receipt of the payment. After the payment is received the parcel will be send. Plus we will send you an email with the trackingnumber. 

Right of withdrawal 

During a reflection period of fourteen days (hereinafter: the “Reflection Period”), the Customer can dissolve the Agreement without giving any reasons (hereinafter: the “Right of Withdrawal”). 

The Reflection Period commences on the day on which the Customer or a third party designated by the Customer received the Product. In the event that the Customer ordered several Products in the same Order, the Reflection Period commences on the day on which the Customer or the third party designated by the Customer received the last Product. 

During the Reflection Period, the Customer will handle the Products, the packaging and the labels with care. The Customer will only unpack or use the Product to the extent required to determine the nature and characteristics of the Product. The starting point in this is that the Customer may only use and inspect the Product as is customary in a physical shop.  The Customer can only returns the Product including all hangtags and in the original condition and packaging. 
The Customer returns the Product as follows: 
-The customer sends an email to info@susycyclewear within the reflection period.
- Please mention your order number and address in this email.  
-The customer sends it back on their own risk & cost to;
Susy cyclewear,
Van dorth straat 34
6921 AZ Duiven
The Netherlands

-Please add a copy of the email with ordernumber and your address in the parcel. 
-After the product is received, the price of the item will be returned to the customer.

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